Terms and Conditions

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Credit Card Security

We take security of your details very seriously and have taken every precaution to ensure  your transaction is secure. All your personal and account details are held on a secure web server  When you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser.

If you are still unsure about submitting your details over the internet, why not give us a call on our mail order hotline +44 (0)1709 361919.


As part of the online ordering process, this website requires the use of session cookies, which help record the contents of your shopping cart and track your order through our system.

A cookie is a small text file stored on your computer or browsing device containing information. None of the cookies set on this website contain personal data or any identifiable information, that can be a threat to your privacy or security. Cookies may be disabled via a setting on your web browser but this will prevent you from being able to purchase items on our website.

To help improve our website, cookies may also be used for analytical purposes, such as gathering browser, operating system, domain name, IP address and website information.

Security checks

In order to prevent fraud, your order will be security screened. Checks include 3rd Man, Gatekeeper, PayPal's Seller Protection and Experian Check ID/Prove ID. Please be aware your order may be disclosed to a credit reference agency for the purpose of verifying identity and that the credit reference agency may keep a record of that information.

Delivery to Billing/Card Registered Address

J E James Cycles are happy to deliver to an alternative address, however this can only be done at our discretion. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering at J E James Cycles. We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as J E James Cycles against fraudulent purchases.

International orders can only be despatched to the billing address.

Change of Information

Your customer account information is very important to us and we do not share this information with any third parties. If account information needs amending or updating please email rotherham@jejamescycles.co.uk with the existing account information and the amendment/update[s]. You will receive an email confirmation of the update.

Alternatively call 01709 361919 to speak to member of our web sales team.

Internet Fraud

J.E.James actively participates in fraud prevention and has stringent anti-fraud safeguards in place. Relevant authorities will be notified in the country where the order was placed, with prosecution being persued for all fraudulent orders.


All prices & info are correct, excluding genuine errors. However due to fluctuations in the market prices a very small percentage of products may still have an out of date price attached (this could be either an increase or decrease to the price which is currently advertised). We make every effort to alter these before posting but on the odd occasion an incorrect price may still be attached. Acceptance of all online orders is made on dispatch.

JE James will not be able to refund any ticket price differences if the price you have paid is as what is advertised on the web site.

Price Promise (U.K. Only)

Here at J.E. James, we strive to provide unrivalled customer service at the best possible price.

We are confident that our prices are amongst the lowest in the U.K. But if you can find the same item for sale and in stock at another shop we will match that price.

It's this bold stance on pricing which allows us to proudly and honestly claim that we are "Never Knowingly Beaten On Price".


We accept all the major debit and credit cards : Visa, Mastercard, Switch, Solo, Delta or Visa Electron cards. Please note Switch cards are restricted to a maximum purchase of £100. Until further notice we will not be able to accept American Express. We apologise for any inconvenience.

We also accept cheques and sterling postal orders to the value of your order. Make these payments payable to J.E. James and send them to the appropriate branch. Call us for further details.

We also offer a number of flexible finance packages. Please see our Finance Deals page for more information.


Your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement.

J E James use an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed. (Orders received from British Forces serving overseas will be processed if the destination is a BFPO address).

Order Confirmation

You will be sent an automated email when you place your order online. Please note this is an automated email and is not an acceptance of your order, acceptance of all online orders is made on dispatch. If we have any queries regarding your order we will contact you via email or telephone.


J E James reserve the right to alter without prior notice any content found within this Web site. The manufacturer reserves the right to make component changes without notification. Although J E James Cycles attempt to accurately reflect all products displayed, images and specifications may differ from purchased products and should be used as a guide only. Specifications may also differ between countries. Special offers and reduced items are subject to one per customer, and strictly on a first come, first served basis. J E James and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of it’s being accessed or used. J E James assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.

Cycle To Work Schemes

With JE James C2W scheme there is no extra charge but all other schemes will incur a 5% admin charge on reduced bikes. For more information about JE James C2W scheme please Click Here.


All prices & info are correct upon going to print excluding genuine errors, our prices change daily, so please check our website for the latest price. Please call one of our stores to check exact stock before travelling to collect a product.


J E James may e-mail notification of special offers and updates to the site after your first order. An option to be excluded from this service will be included on any such e-mail.

Privacy Policy

J.E. James Cycles are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the opportunity to refuse any marketing emails from J.E. James Cycles at any time in the future.

Contact information:
J.E. James Cycles
Progress House
Brimington Road North
S41 9AP

Email: support@jejamescycles.co.uk
Tel: 01709361919

The type of information we will collect about you when you place an order or register on our web site includes:

This information is stored securely and our website simply verifies you as a customer of J.E. James Cycles. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at support@jejamescycles.co.uk

We use the information you provide for the following:

Use of personal information
We process personal information collected via J.E. James Cycles for the purpose of:  

Collection of Personal Information

You can browse jejamescycles.co.uk website, or related J.E. James owned sites, without telling us who you are or revealing any personal information about yourself. If you register for an account with us you give us your personal information, and you are no longer anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located within the British Isles. We collect the following types of personal information in order to provide you with the use of and access to our sites, applications, services and tools, to help us personalise, improve your experience in addition to providing you with personalised offers and advertising.

Information We Collect Automatically
When you visit our sites, or interact with our advertising or content, we automatically collect information sent to us by your computer, mobile device, or other access device. This information is associated with you personally only when you sign in as a registered user, and includes:

Information You Give Us
We collect and store any information you enter on our sites or within stores, information provide to us in the context of using our sites or bricks and mortar stores (where you will be asked if you would like to sign-up to our mailing list which will be a verbal agreement between the customer and JE James Cycles staff member), applications, services or tools. This may include:

Information We Collect From other Sources
We may receive or collect supplemental information about you from third parties sources and add it to our account information. This may include, demographic and navigation information.

Newsletter Subscription
Your e-mail address will be used for our own marketing purposes until you unsubscribe. It is possible to unsubscribe at any time. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the base of all marketing emails sent by J.E.James Cycles.

Your Consent
By submitting information to J.E. James Cycles you consent to the collection and use of this information by J.E. James Cycles and its Service Provider (if any) in the fulfilment of your order. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

We here at J.E. James Cycles operate a out-out of newsletter, and marketing policy, if you do not wish to sign-up to receive our service and offer emails you can un-tick this box at the base of all email sign-up portals. 

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Free First Safety Service

With bikes purchased from J E James Cycles you are entitled to a free safety service within the first 4 to 6 weeks. This service includes a general safety check of the bike purchased to make sure gears are changing properly bolts are tightened and brakes are working correctly.

Other Queries

If your question hasn't been answered here please use our contact us page.

Telephone Calls

Telephone calls may be recorded.

Discount Codes


  1. To enter a competition you must be: (a) UK resident; and (b) 18 years old or over at the time of entry.
  2. Competitions are not open to employees (or members of their immediate families) of JE James Cycles.
  3. No purchase necessary.
  4. Only one entry per person.
  5. If you want to enter a competition you may enter via the website on the applicable competition page.
  6. Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
  7. The winner will be selected at random from all the correct entries.
  8. The closing date is as specified in each competition, and JE James Cycles reserves the right to amend the competition end date at any time.
  9. If you win a competition, we will notify you by e-mail.
  10. You can find out who has won a particular competition by checking the competition page on our website, or sending a letter marked with the name of the competition to JE James Cycles, The Old Fire Station, Erskine Road, Rotherham, S65 1RF after the closing date.
  11. By entering the competition, all entrants are automatically included into our Email Newsletters.
  12. The prize will not be transferable to another person.
  13. No part of a prize is exchangeable for cash or any other prize.
  14. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
  15. Incorrectly completed entries will be disqualified.
  16. This competition is being run by JE James Cycles, Rotherham, South Yorkshire.
  17. Please note, any details that we collect during the competition will not be sold or distributed to any other party.
  18. JE James Cycles reserves the right to amend these rules at any time. JE James Cycles may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
  19. JE James Cycles will endeavour to send prizes within a week of the competition end date but cannot guarantee this delivery time.
  20. The winner from point of contact has 30 days to claim the prize. If it has not been claimed another competition will take place for the same prize.

Shipping and Returns

All returned items must be accompanied by a completed Returns Form.

The J E James Cycles Returns Form can be obtained by clicking on this text and then printing out the page.

Contact the Returns Department

Email : returns@jejamescycles.co.uk

Telephone : 01709 834911

Bicycle Shipping and Assembly

Single speed Children's Bikes and BMX Bikes will be shipped by J E James Cycles as they are received from the manufacturer. Customer assembly will be required.

Cycles sent mail order by J E James may not be fully assembled due to the fact they will not fit in a cycle box. All full size cycles are fully built and assembled for inspection before being disassembled and placed in a cycle box. Some assembly will be required as in pedals, front wheel, seat pin, handle bar and stem. Due to the delivery the gears may need re aligning and we would recommend you get this done by a qualified cycle mechanic alternatively we are happy to talk you through the gear set up.

JE James cannot reimburse any cost involved with setting up.

Bike Assembly Guide PDF

Please call if you are unsure on how to assemble your bike call our mechanics on. Call 01709 538375

Recycled Packaging

J.E. James actively promote recycling. Wherever possible bikes and other products will be repackaged in their original box, however on occasions we will recycle boxes. This may be, for example, if the original box is too small after partial assembly of your bike, another bike box may be used. Due to this the packaging may not represent the contents.

Please make sure you check the contents of the box before returning.

Delivery to Billing/Card Registered Address

J E James Cycles are happy to deliver to an alternative address, however this can only be done at our discretion. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering at J E James Cycles. We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as J E James Cycles against fraudulent purchases.

International orders can only be despatched to the billing address.

New items returned for refund or exchange

  • Goods must be returned within 21 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • Goods must be accompanied with a Completed Returns Form and receipt.
  • Return postage is at the customer's expense (unless it is our mistake).
  • Upgraded postage cannot be refunded.

Please note: For the purpose of hygiene, we cannot accept returns of face masks, boxer shorts or underwear, where the item has been removed/unsealed from its original packaging. These items cannot be resold, once they have been worn. If you have any questions before purchasing any of these items, please contact us.

New items returned because we have posted you the wrong part.

Although we endeavour to dispatch all orders without error, mistakes do occasionally happen. If the return is due to an error on our behalf, a Royal Mail Free Post Label will be issued to return the item, or a collection will be arranged for larger items and bikes. Please note that, should the item be found to be correct, you may be required to pay for the return postage of the item.

Return goods within 14 days.

Goods must be returned with a completed returns form and receipt.

Warranty returns

All goods are covered by a full manufacturer’s warranty. The duration of most warranties is 1 year from purchase but some manufacturers offer extended warranty.

  • Warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc.

If you feel you do have a warranty claim before returning any goods please call the order line for a warranty assessment.

  • The warranty does not cover return postage.

For warranty issues with bikes or frames please include the frame number on the returns form.

Please enclose a completed returns form and a copy of the receipt. We like happy customers so our aim is to deal with all warranty claims quickly.

All Goods Returned



Note: The returns department is open 9am – 5:30 pm Monday to Friday


Items Dispatched from our Rotherham Warehouse and ordered online (via jejamescycles.co.uk). Please note that tracking information will be provided via email/SMS text on most orders. Once processed: orders below £75 will be dispatched by Royal Mail 48hr (unless exempt by size and/or weight) and orders above £75 will be dispatched via DPD courier.

  • Free Post - FREE UK Mainland delivery on all orders over £10. Estimated 2-7 working days delivery. (UK Mainland Only)
  • Standard (£1.99) - Orders under £10.00. Estimated 2-7 working days delivery. (UK Mainland Only)
  • DPD Upgraded (£3.50) - DPD offer a more specific delivery time, including a 1 hour window (available as a text or email) and is fully trackable. Estimated 2-5 working days delivery. (UK Mainland Only) Please note: This is not a next day service.

For special orders or during busy periods delivery times may be extended.

The above prices apply to website orders only. All postage on telephone orders is chargeable, to take advantage of free shipping please order online.

On occasion stock has to be transferred from our other branches to complete orders. Generally this does not affect our delivery times.

Most orders are sent using tracked services for your security and peace of mind. Some orders dispatched Royal Mail 48hr tracked and all orders by DPD courier require a signature. If you are not home you will be left a card and the goods will be held at a local depot or sorting office for up to 14 days before being returned to ourselves. Orders returned to us by DPD or Royal Mail are subject to a re-send fee.

You will receive an email to confirm delivery details once the order is booked with the courier.

Telephone Orders

We are happy to take your order over the telephone. The delivery charges for non-web orders is a minimum £4.99 and a maximum of £9.99 (depending on the physical size and weight of the complete order). Free shipping is only available online.

Our couriers are DPD and Royal Mail 48hr Tracked.

In the rare eventuality that you may suspect Royal Mail has lost your parcel, please allow 15 working days, as Royal Mail will not declare an item as lost until this period has expired.

If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 538374.

Non UK Mainland & Republic of Ireland Delivery Charges

If it's a small item/order then we will endeavour to send Royal mail, the price for this will be £4

If it's a large item or a bike then we will send via our courier DPD

Northern Ireland……….PARCEL = £12 / BIKE = £25

Scottish Islands………… PARCEL = £12 / BIKE = £25

Isle of Man…………PARCEL = £12 / BIKE = £25

Isles of Scilly…………PARCEL = £12 / BIKE = £25

Channel Isles…………PARCEL = £12 / BIKE = £25

Isle of Wight…………PARCEL = £12 / BIKE = £25

Scottish Highlands and Offshore

There is a surcharge of £17.00 for items shipped to the following postcodes.

  • HS1 - HS9
  • IV41 - IV56
  • KA27 - KA28
  • KW15 - KW17
  • PA20
  • PA41 - PA49
  • PA60 - PA78
  • PH42 - PH44
  • ZE1 - ZE3

If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 361919.

Postcode Areas and Destinations Requiring Additional Delivery Days

Customer orders to the following postcode areas and destiniations will need to allow extra time for delivery and will be delivered by Royal Mail.

5 to 10 Working Days7 to 15 Working Days
Scottish Border/ Mainland
Scottish Highlands and Offshore
Northern Ireland
BT18 +
Southern Ireland
Isle Of ManAlderney, Herm, Sark
Isle Of Wight
Channel Islands

Bank Holidays and Public Holidays

Orders placed on or around bank holidays and public holidays are likely to be delayed. This is due to couriers not operating on these dates and staff holidays.

Affected days include:

  • New Year's Day
  • Good Friday, Easter Weekend, Easter Monday
  • Royal Wedding
  • May Day
  • Spring Bank Holiday
  • Summer Bank Holiday
  • Christmas Day
  • Boxing Day

Goods out of Stock

Very rarely does this happens but if the good(s) are out of stock and unavailable to order (i.e. sale items) you will be emailed ASAP with possible alternative(s) or the option to cancel the order.

Special Orders

If the good(s) are currently out of stock but can be special ordered from our supplier, you will be emailed ASAP with an estimated delivery time. The product will not be ordered until we receive your confirmation via email or telephone to proceed.

Please note: On occasions ETA's for items on special order will be put back by our suppliers, if this occurs you will be contacted by our purchasing department. Also when you place your order, our payment system Sage Pay automatically checks and takes the payment.

Part Orders

If we only have part of the order in stock this will be sent and the rest of the order will follow as the good(s) come into stock unless they are unavailable then you will be emailed within 24 hours of ordering and the good(s) in stock will be despatched.

Order Cancellation

If you wish to cancel an order please contact us ASAP by calling 01709 361919. If the order has been despatched already please use the returns procedure.


Our system will work out the appropriate shipping costs when you add items to your basket.

Our chosen couriers are Royal Mail and DHL

All international orders up to 1kg to Europe and the rest of the world will be sent via Royal Mail

Royal Mail services offered: International Signed For or Airsure

How fast is Airsure®?

All Airsure® mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than International Signed For

How fast is International Signed For™?

If International Signed For™ with Airmail delivery is used, the target time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world.

All international orders above 1kg to Europe and the rest of the world will be sent via TNT

Please Note: TNT will not ship to PO Box addresses, including APO addresses.

Estimated delivery times for TNT to Europe and the rest of the world.

European Union  
Destinations Transit Times*
Austria 4 - 5
Belgium 2
Bulgaria 5 - 6
Cyprus 6 - 8
Czech Republic 4 - 6
Denmark (excl. Faroe Islands and Greenland) 3 - 4
Estonia 6
Finland 5 - 6
France (incl. Monaco and Corsica, excl. Andorra) 3 - 4
Germany 3
Greece 6 - 8
Hungary 4 - 6
Ireland 4 - 5
Italy (excl. San Marino and Vatican City 4 - 7
Lithuania 5 - 6
Luxembourg 3
Netherlands 2
Portugal (incl. Azores and Madeira) 4 - 6
Romania 5 - 6
Slovakia 4 - 6
Slovenia 5 - 6
Spain (incl. Balearics, excl. Canary Island) 4 - 6
Non European union  
Destinations Transit Times*
Australia 7 - 12
Brazil 7 - 15
Canada 6 - 12
China 9 - 16
Hong Kong 6 - 10
India 6 - 17
Japan 5 - 8
Malta 6 - 8
New Zealand 7 - 10
Norway 5 - 8
Rest of Europe 6 - 12
Rest of world 7 - 16
Russia 10 - 12
South Africa 6 - 17
Switzerland 4 - 6
Turkey 6 - 12
United States 6 - 8

Any queries please email international@jejamescycles.co.uk


We cannot send certain goods overseas. These include pressurized containers such as GT-85 spray lube, Oils and Maintenance fluids such as chain oils and brake/fork oils. If these items are ordered we will remove and refund the items from the order.

Certain suppliers will not allow their goods to be sent outside the U.K.

If you require more information on products with shipping restrictions please email us before ordering.

Unfortunately at present we cannot ship larger items to the Channel Islands. We are sorry for this inconvenience and we are looking for a resolution.


Some of our products may not be available in their branded packaging; these are due to many of our genuine parts being bought in bulk and occasionally are not supplied with individual branded packaging. These are regardless genuine branded goods.

On very low stock levels some products may have spent time on a retail sales floor for display purposes only, if the goods are soiled or damaged we will contact you before dispatch where possible to explain the discrepancy. Note this may delay the order until the goods are agreed by the customer.

Please view our bike assembly guide below to see how our bikes are assembled & packaged, as well as how to assemble your new bike when it arrives.

Bike Assembly Guide PDF


Customers within the EU are required to pay VAT on goods..... With the exception of safety helmets, children's clothing, energy foods and books. These items are all VAT free

You are responsible for payment of any charges your government may issue when the goods arrive at their destination country.

J.E.James Cycles will not reimburse any costs incurred regardless of circumstances.


Returning an Order Because it is Unsuitable ie. "Does not fit"

If you would like to return any item you ordered for an exchange or refund this is no problem. We allow 30 days from date of purchase for items to be returned.

All items returned must be accompanied with a returns form. Please email our returns department who will be happy to issue you with a returns number, returns form and will reserve the replacement item, if applicable.

Please only return the item[s] for exchange/refund not the whole order.

All goods must be returned to us in secure packaging, please refer to "how we package our orders"

We cannot accept any responsibility for goods damaged in return transit due to poor packaging and goods lost.

All return shipping cost must be paid for by the customer. Unfortunately we cannot refund the initial cost of sending the goods and the cost of returning the goods. We will charge again to ship the replacement items if applicable.

Returning an Order Because it is Faulty

Most manufacturers offer a U.K.warranty on their goods.

We are happy to carry out the warranty if the goods prove faulty provided the customer returns the goods to our U.K. Returns department.

Warranty does not cover general wear and tear, crash damage, improper use and poor maintenance.

Please refer to the manufacturer's website for specific warranty terms and conditions or contact us.

If you have a warranty claim please email us and provide as much information as possible, in most circumstances it can be helpful if images of the fault are also provided.

We can advise on what needs to be sent back, for example if the rear derailleur is at fault on a bike you purchased from us only that item needs to be returned not the complete bike.

After we have made an initial warranty assessment we will issue you with a returns number and returns form. If items can be repaired locally this may prove more cost effective for overseas customers and we will be happy to reimburse any cost provided documentation is forwarded to us. Before any repairs are carried out locally you must inform us of the cost of the repair, most bike shops will be happy to provide a quote for any potential repair/replacement work.

Small items can be returned using your local domestic postal service. We recommend a traceable and insured service is used.

For returning large items such as bikes, we can arrange collection through our courier. The collection can be arranged on a time and at a location to suit you (costs may increase if a specific time is required).

All return shipping cost must be paid for by the customer. Unfortunately we cannot refund the initial cost of sending the goods and the cost of returning the goods. We will charge again to ship the replacement items if applicable.

Additional Returns Information

Please do not return any items without contacting J.E.James Cycles first.

All goods returned must be accompanied with a returns number and returns form. The packaging must be clearly labelled on the customs information/declaration document [CN22/CN23] as "RETURNED GOODS-FAILED SALE"

Failure to do so may result in the goods been refused entry to the UK and returned to sender.

If you have paid import duty or taxes on the goods received and then want to return the item[s] for refund. You should be able to claim back these costs once the refund has been completed. To apply for this refund you will need to show proof of duty/taxes paid and shipping documentation showing the goods were returned to the UK. We advice you contact your local government office for specific information on duty refunds.

All goods must be returned to us in secure packaging as they were sent to reduce the risk of damage in transit. Please refer to "How We Package Our Orders" for more information on how to repackage your goods safely and securely.

We cannot accept responsibility for damaged or lost goods due to incorrect/unsuitable/poor packaging or incorrect/falsified documentation. The shipping cost of all returned goods is at the customer's expense and J.E.James Cycles will not reimburse these amounts.


Bike Assembly Guide PDF

  • In stock.= In stock
  • Out of stock.= Out of stock