Terms and Conditions

Credit Card Security

We take security of your details very seriously and have taken every precaution to ensure your transaction is secure. All your personal and account details and held on a secure web server When you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser.

If you are still unsure about submitting your details over the internet, why not give us a call on our mail order hotline +44 (0)1709 361919.

Price Promise

Here at J.E. James, we strive to provide unrivalled customer service at the best possible price.

We are confident that our prices are amongst the lowest in the country. But if you can find the same item for sale in an another shop we will match that price on the spot.

It's this bold stance on pricing which allows us to proudly and honestly claim that we are "Never Knowingly Beaten On Price".

Payment

We accept all the major debit and credit cards : Visa, Mastercard, Switch, Solo, Delta or Visa Electron cards. Please note Switch cards are restricted to a maximum purchase of £100. Until further notice we will not be able to accept American Express. We apologise for any inconvenience.

We also accept cheques and sterling postal orders to the value of your order. Make these payments payable to J.E. James and send them to the appropriate branch. Call us for further details.

We also offer a number of flexible finance packages. Please see our Finance Deals page for more information.

VAT

All prices on this site are quoted in pounds sterling and include UK VAT at 17.5%. Your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement.

J E James use an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed. (Orders received from British Forces serving overseas will be processed if the destination is a BFPO address).

Order Confirmation

You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form. If we have any queries regarding your order we will contact you via e-mail or telephone.

Disclaimer

J E James reserve the right to alter without prior notice any content found within this Web site. Although visual accuracy of products represented on the web site is attempted, all images are purely for illustration only and may differ from dispatched products. Special offers and reduced items are subject to one per customer, and strictly on a first come, first served bases. J E James and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of it’s being accessed or used. J E James assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.

Marketing

J E James may e-mail notification of special offers and updates to the site after your first order. An option to be excluded from this service will be included on any such e-mail.