Shipping and Returns

The J E James Cycles Returns form can be obtained by clicking on this text and then printing out the page.

Bicycle Shipping and Assembly

Single speed Children's Bikes and BMX Bikes will be shipped by J E James Cycles as they are received from the manufacturer. Customer assembly will be required.

Cycles sent mail order by J E James may not be fully assembled due to the fact they will not fit in a cycle box. All full size cycles are fully built and assembled for inspection before being disassembled and placed in a cycle box. Some assembly will be required as in pedals, front wheel, seat pin, handle bar and stem. Please call if you are unsure on how to do this.

Recycled Packaging

J.E. James actively promote recycling. Wherever possible bikes and other products will be repackaged in their original box, however on occasions we will recycle boxes. This may be, for example, if the original box is too small after partial assembly of your bike, another bike box may be used. Due to this the packaging may not represent the contents.

Please make sure you check the contents of the box before returning.

Delivery to Billing/Card Registered Address

J E James Cycles are happy to deliver to an alternative address, however this can only be done at our discretion, usually after three orders. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering at J E James Cycles. We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as J E James Cycles against fraudulent purchases.

New items returned for refund or exchange

There is no need to contact us before you make a return all you need to do is print off and complete a returns form, simple.

Goods must be returned within 21 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
Goods must be accompanied with a Completed Returns Form and receipt.
Return postage is at the customerís expense (unless it is our mistake).
Upgraded postage can not be refunded.

As we offer a freepost service on all items returns are subject to a restocking fee to cover the postage costs of sending the original item, along with the cost of restocking and processing the return.

0-5kg £2.00 Fee (small packets etc.)
5-15kg £10.00 Fee (Bikes,frames,forks etc.)

This will show on the invoice as restock fee.

New items returned because we have posted you the wrong part.

Believe it or not we do make mistakes on the odd occasion!

If we have sent you a part which is different to what is listed on your invoice we will be happy to reimburse your first class postage costs once we have received the returned items.

We will reimburse return postage for items posted in error by standard delivery or recorded delivery only.( Amount must be shown or receipt included.)

For larger items a maximum of £15 can be allowed with proof of delivery cost, alternatively we can arrange for a collection. Call 01709 538374 for details.

Return goods within 14 days.

Goods must be returned with a completed returns form and receipt.

Warranty returns

All goods are covered by a full manufacturer’s warranty. The duration of most warranties is 1 year from purchase but some manufacturers offer extended warranty.

Warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc.

If you feel you do have a warranty claim before returning any goods please call the order line for a warranty assessment.

The warranty does not cover return postage.
For larger items we can arrange collection (bikes, frames etc) at a cost of £15.00 which includes the return postage.
Small items can be sent using royal mail, the return fee after the completed warranty is £2.00

Please enclose a completed returns form and a copy of the receipt. We like happy customers so our aim to deal with all warranty claims quickly.

All Goods Returned

PLEASE NOTE ALL RETURNS INCLUDING WARRANTY, EXCHANGE AND REFUND MUST BE REPACKAGED SAFELY BEFORE SENDING BACK TO US.

CUSTOMERS ARE RESPONSIBLE FOR ANY RETURNED GOODS DAMAGED IN TRANSIT.

Shipping

Items Dispatched from our Rotherham Warehouse and ordered online (via jejamescycles.co.uk.)

Freepost - Orders over £5.00 5 to 7 working days, during busy periods this may be extended - (UK Mainland Only)
Upgraded - (£4.99) 2 to 5 working days - (UK Mainland Only)
£4.99 - Orders under £5.00 5 to 7 working days - (UK Mainland Only)

The above prices apply to website orders only. All postage on telephone orders is chargeable, to take advantage of free shipping please order online.

From time to time stock has to be transferred from our other branches to complete orders. Generally this does not affect our delivery times but you will be notified of any possible delay if the delivery time cannot be met.

All orders are sent using a recorded service for your security and piece of mind. This service requires a signature so if you are not home you will be left a card and the goods will be held at a local depot or sorting office for up to 14 days before being returned to ourselves. Orders returned to us by our courier or Royal Mail are subject to a re-send fee.

You will receive a “confirmation of dispatch” email shortly after ordering. Please save this email as this contains your tracking reference. We offer a full tracking service for both services.

Currently International orders cannot be placed online, please call our order line +44 1709 538374 for more information.

Telephone Orders

We are happy to take your order over the telephone. The delivery charges for non web orders are £4.99 under 5KG and £10 over 5KG. Free shipping is only available online.

Our couriers are APC logistics and Royal Mail.

In the rare eventuality that you may suspect Royal Mail has lost your parcel, please allow 15 working days, as Royal Mail will not declare an item as lost until this period has expired.

If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 361919.

Non UK Mainland & Republic of Ireland Delivery Charges

Northern Ireland/Scottish Islands/Isle of Man/Isles of Scilly/Channel Isles/Isle of Wight

(Delivery 5 to 10 working days)

Bikes & Large Parcels/over 5 KG - £30.00
Small Parcels under 5KG - FREE

Republic Of Ireland

(Delivery 7 to 15 working days)

Bikes & Large Parcels over 5KG - £35.00
Small Parcels under 5KG - £25.50

Scottish Highlands and Offshore

There is a surcharge of £27.00 for items shipped to the following postcodes.

HS1 - HS9
IV41 - IV56
KA27 - KA28
KW15 - KW17
PA20
PA41 - PA49
PA60 - PA78
PH42 - PH44
ZE1 - ZE3

Currently International orders cannot be placed online, please call our order line +44 1709 538374 for more information.

If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 361919.

Goods out of Stock

Very rarely does this happens but if the good(s) are out of stock and unavailable to order (i.e. sale items) you will be emailed ASAP with possible alternative(s) or the option to cancel the order.

Special Orders

If the good(s) are currently out of stock but can be special ordered you will be emailed ASAP with a delivery time. The order will not be processed until we receive your confirmation via email or telephone to proceed.

Part Orders

If we only have part of the order in stock this will be sent and the rest of the order will follow as the good(s) come into stock unless they are unavailable then you will be emailed within 24 hours of ordering and the good(s) in stock will be despatched.

Order Cancellation

If you wish to cancel an order please contact us ASAP by calling 01709 361919. If the order has been despatched already please use the returns procedure.