J E James Cycles Terms and Conditions

Terms and Conditions

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Credit Card Security

We take security of your details very seriously and have taken every precaution to ensure  your transaction is secure. All your personal and account details are held on a secure web server  When you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser.

If you are still unsure about submitting your details over the internet, why not give us a call on our mail order hotline +44 (0)1709 361919.

Delivery to Billing/Card Registered Address

J E James Cycles are happy to deliver to an alternative address, however this can only be done at our discretion, usually after three orders. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering at J E James Cycles. We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as J E James Cycles against fraudulent purchases.

Change of Information

Your customer account information is very important to us and we do not share this information with any third parties. If account information needs amending or updating please email rotherham@jejamescycles.co.uk with the existing account information and the amendment/update[s]. You will receive an email confirmation of the update.

Alternatively call 01709 361919 to speak to member of our web sales team.

Internet Fraud

J.E.James actively participates in fraud prevention and has stringent anti-fraud safeguards in place. Relevant authorities will be notified in the country where the order was placed, with prosecution being persued for all fraudulent orders.

Pricing

All prices & info are correct, excluding genuine errors. However due to fluctuations in the market prices a very small percentage of products may still have an out of date price attached (this could be either an increase or decrease to the price which is currently advertised). We make every effort to alter these before posting but on the odd occasion an incorrect price may still be attached.

JE James will not be able to refund any ticket price differences if the price you have paid is as what is advertised on the web site.

Price Promise

Here at J.E. James, we strive to provide unrivalled customer service at the best possible price.

We are confident that our prices are amongst the lowest in the country. But if you can find the same item for sale and in stock at another shop we will match that price.

It's this bold stance on pricing which allows us to proudly and honestly claim that we are "Never Knowingly Beaten On Price".

Payment

We accept all the major debit and credit cards : Visa, Mastercard, Switch, Solo, Delta or Visa Electron cards. Please note Switch cards are restricted to a maximum purchase of £100. Until further notice we will not be able to accept American Express. We apologise for any inconvenience.

We also accept cheques and sterling postal orders to the value of your order. Make these payments payable to J.E. James and send them to the appropriate branch. Call us for further details.

We also offer a number of flexible finance packages. Please see our Finance Deals page for more information.

VAT

All prices on this site are quoted in pounds sterling and include current UK VAT. Your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement.

J E James use an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed. (Orders received from British Forces serving overseas will be processed if the destination is a BFPO address).

Order Confirmation

You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form. If we have any queries regarding your order we will contact you via e-mail or telephone.

Disclaimer

J E James reserve the right to alter without prior notice any content found within this Web site. The manufacturer reserves the right to make component changes without notification. Although J E James Cycles attempt to accurately reflect all products displayed, images and specifications may differ from purchased products and should be used as a guide only. Specifications may also differ between countries. Special offers and reduced items are subject to one per customer, and strictly on a first come, first served basis. J E James and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of it’s being accessed or used. J E James assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.

Cycle To Work Schemes

With JE James C2W scheme there is no extra charge but all other schemes will incur a 5% admin charge on reduced bikes. For more information about JE James C2W scheme please Click Here.

Magazines

All prices & info are correct upon going to print excluding genuine errors, our prices change daily, so please check our website for the latest price. Please call one of our stores to check exact stock before travelling to collect a product.

Marketing

J E James may e-mail notification of special offers and updates to the site after your first order. An option to be excluded from this service will be included on any such e-mail.

Free First Safety Service

With bikes purchased from J E James Cycles you are entitled to a free safety service within the first 4 to 6 weeks. This service includes a general safety check of the bike purchased to make sure gears are changing properly bolts are tightened and brakes are working correctly.

Other Queries

If your question hasn't been answered here please use our contact us page.

Telephone Calls

Telephone calls may be recorded.

Discount Codes

• Discount codes can be applied to items ordered online through www.jejamescycles.co.uk and must be entered at checkout.
• Discount codes may be redeemed in store using a printed voucher.
• Discount code offers can be for a limited time only and may be withdrawn at any time.
• Discount cannot be applied retrospectively.
• Only one disount code per transaction may be used but unlimited uses per customer is allowed.
• Some items may be excluded from the promotion.

Competitions

1. To enter a competition you must be: (a) UK resident; and (b) 18 years old or over at the time of entry.
2. Competitions are not open to employees (or members of their immediate families) of JE James Cycles.
3. No purchase necessary.
4. Only one entry per person.
5. If you want to enter a competition you may enter via the website on the applicable competition page.
6. Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
7. The winner will be selected at random from all the correct entries.
8. The closing date is as specified in each competition, and JE James Cycles reserves the right to amend the competition end date at any time.
9. If you win a competition, we will notify you by e-mail.
10. You can find out who has won a particular competition by checking the competition page on our website, or sending a letter marked with the name of the competition to JE James Cycles, The Old Fire Station, Erskine Road, Rotherham, S65 1RF after the closing date.
11. By entering the competition, all entrants are automatically included into our Email Newsletters.
12. The prize will not be transferable to another person.
13. No part of a prize is exchangeable for cash or any other prize.
14. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
15. Incorrectly completed entries will be disqualified.
16. This competition is being run by JE James Cycles, Rotherham, South Yorkshire.
17. Please note, any details that we collect during the competition will not be sold or distributed to any other party.
18. JE James Cycles reserves the right to amend these rules at any time. JE James Cycles may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
19. JE James Cycles will endeavour to send prizes within a week of the competition end date but cannot guarantee this delivery time.
20. The winner from point of contact has 30 days to claim the prize. If it has not been claimed another competition will take place for the same prize.

INTERNATIONAL SHIPPING

The couriers we use are TNT, DPD and Royal Mail.

All small international orders (up to 2Kg) to Europe and the rest of the world will be sent via Royal Mail

Royal Mail services offered: International Signed For or Airsure

How fast is Airsure®?

All Airsure® mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than the target Airmail delivery time of three days to Western Europe, five days to Eastern Europe and seven days for the rest of the world.

How fast is International Signed For™?

If International Signed For™ with Airmail delivery is used, the target time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world.

How much for this service?

• EUROPE £8 WITH ROYAL MAIL AIR SURE OR INTERNATIONAL SIGNED FOR
• REST OF WORLD £9 WITH ROYAL MAIL AIR SURE OR INTERNATIONAL SIGNED FOR

(Please note if your country does not accept Airsure your package will be sent via Royal Mail International Signed for)

ALL MEDIUM ORDERS (UPTO 5KG) WILL BE DISPATCHED VIA TNT

Economical delivery to EU countries (2-4 days depending on destination) and the rest of Europe (2-6 days)

5 to 10 working days for rest of world

• EUROPE:- from £23
• CHINA/S.E.ASIA:- from £42
• REST OF WORLD:- from £52

ALL LARGE ORDERS (UPTO 12KG) WILL BE DISPATCHED VIA TNT

Economical delivery to EU countries (2-4 days depending on destination) and the rest of Europe (2-6 days)

5 to 10 working days for rest of world

• EUROPE: - from £28
• CHINA/S.E. ASIA: - from £54
• REST OF WORLD: - from £66

WHAT DO YOU MEAN BY SMALL, MEDIUM AND LARGE ORDERS?

We classify the following as small orders:-

Helmets, gloves, clothing, small bike parts this can be chains, cassettes etc.

We classify the following as medium orders:-

Children's scooters, wheels, Bicycle forks, group sets, etc.

We classify the following as large orders:-

Mountain and Road Bikes, BMX bikes, tag along trailers, car racks, etc.

WHAT IF I HAVE MULTIPLE ITEMS ON MY ORDER?

This will depend on what you order, so obviously if you order a bike then this will come under the large shipping price and your items would go in the bike box. And if you order some forks and clothing then the shipping price would be medium and the clothes would be packaged in the forks box.

Our dispatch team will endeavour to get your order into the smallest box possible to keep waste packaging to minimum levels as well as keeping shipping costs down.

Please note if you can't find your country on our list then click the following link to email and enquire about shipping costs and delivery times :- david.andrus@jejamescycles.co.uk.

If you require your order urgently then please also click the email above as our guys will be able to tell you what services our couriers offer, these include:-

International

• 9:00 Express
  Guaranteed next day delivery before 9am to major cities in over 40 countries
• 10:00 Express
  Guaranteed next day delivery before 10am to major cities in over 60 countries
• 12:00 Express
  Guaranteed next day delivery to major cities in over 60 countries
• Express
  guaranteed next day delivery to most of Europe, and the fastest possible services to the rest of the world
• 12:00 Economy Express
  Day-definite delivery before 12am for less urgent shipments, offering economical delivery to EU countries (2-4 days depending on destination) and the rest of Europe (2-6 days)
• Economy Express
  Day-definite scheduled delivery to Europe and the rest of the world

NOTICE: If you do require one of the above services this will change the cost of shipping your order!

SHIPPING RESTRICTIONS

We cannot send certain goods overseas. These include pressurized containers such as GT-85 spray lube, Oils and Maintenance fluids such as chain oils and brake/fork oils. If these items are ordered we will remove and refund the items from the order.

Certain suppliers will not allow their goods to be sent outside the U.K.

If you require more information on products with shipping restrictions please email us before ordering.

HOW WE PACKAGE OUR ORDERS

Some of our products may not be available in their branded packaging; these are due to many of our genuine parts being bought in bulk and occasionally are not supplied with individual branded packaging. These are regardless genuine branded goods.

On very low stock levels some products may have spent time on a retail sales floor for display purposes only, if the goods are soiled or damaged we will contact you before dispatch where possible to explain the discrepancy. Note this may delay the order until the goods are agreed by the customer.

Please view our bike assembly guide below to see how our bikes are assembled & packaged, as well as how to assemble your new bike when it arrives.

Bike Assembly Guide PDF

VAT & IMPORT DUTIES

All prices on our website are shown in pounds sterling and are inclusive of UK VAT @17.5%

Customers within the EU are required to pay VAT on goods..... With the exception of safety helmets, children's clothing, energy foods and books. These items are all VAT free

You are responsible for payment of any charges your government may issue when the goods arrive at their destination country.

J.E.James Cycles will not reimburse any costs incurred regardless of circumstances.

RETURNING AN ORDER

Returning an Order Because it is Unsuitable ie. "Does not fit"

If you would like to return any item you ordered for an exchange or refund this is no problem. We allow 30 days from date of purchase for items to be returned.

All items returned must be accompanied with a returns form. Please email our returns department who will be happy to issue you with a returns number, returns form and will reserve the replacement item, if applicable.

Please only return the item[s] for exchange/refund not the whole order.

All goods must be returned to us in secure packaging, please refer to "how we package our orders"

We cannot accept any responsibility for goods damaged in return transit due to poor packaging and goods lost.

All return shipping cost must be paid for by the customer. Unfortunately we cannot refund the initial cost of sending the goods and the cost of returning the goods. We will charge again to ship the replacement items if applicable.

Returning an Order Because it is Faulty

Most manufacturers offer a U.K.warranty on their goods.

We are happy to carry out the warranty if the goods prove faulty provided the customer returns the goods to our U.K. Returns department.

Warranty does not cover general wear and tear, crash damage, improper use and poor maintenance.

Please refer to the manufacturer's website for specific warranty terms and conditions or contact us.

If you have a warranty claim please email us and provide as much information as possible, in most circumstances it can be helpful if images of the fault are also provided.

We can advise on what needs to be sent back, for example if the rear derailleur is at fault on a bike you purchased from us only that item needs to be returned not the complete bike.

After we have made an initial warranty assessment we will issue you with a returns number and returns form. If items can be repaired locally this may prove more cost effective for overseas customers and we will be happy to reimburse any cost provided documentation is forwarded to us. Before any repairs are carried out locally you must inform us of the cost of the repair, most bike shops will be happy to provide a quote for any potential repair/replacement work.

Small items can be returned using your local domestic postal service. We recommend a traceable and insured service is used.

For returning large items such as bikes, we can arrange collection through our courier. The collection can be arranged on a time and at a location to suit you (costs may increase if a specific time is required).

All return shipping cost must be paid for by the customer. Unfortunately we cannot refund the initial cost of sending the goods and the cost of returning the goods. We will charge again to ship the replacement items if applicable.

Additional Returns Information

Please do not return any items without contacting J.E.James Cycles first.

All goods returned must be accompanied with a returns number and returns form. The packaging must be clearly labelled on the customs information/declaration document [CN22/CN23] as "RETURNED GOODS-FAILED SALE"

Failure to do so may result in the goods been refused entry to the UK and returned to sender.

If you have paid import duty or taxes on the goods received and then want to return the item[s] for refund. You should be able to claim back these costs once the refund has been completed. To apply for this refund you will need to show proof of duty/taxes paid and shipping documentation showing the goods were returned to the UK. We advice you contact your local government office for specific information on duty refunds.

All goods must be returned to us in secure packaging as they were sent to reduce the risk of damage in transit. Please refer to "How We Package Our Orders" for more information on how to repackage your goods safely and securely.

We cannot accept responsibility for damaged or lost goods due to incorrect/unsuitable/poor packaging or incorrect/falsified documentation. The shipping cost of all returned goods is at the customer's expense and J.E.James Cycles will not reimburse these amounts.

J.E.JAMES CYCLES ASSEMBLY GUIDE

Bike Assembly Guide PDF